Xoom Warranty - Motorola creates unnecessary obstacles.
A week ago my Xoom went completely dead - it just won't turn on, and no soft reset in any condition/method can fix it.
My previous thread regarding this issue here: Xoom completely dead. HELP!!
After 3 pages of discussion and a lot of Googling, I think my Xoom is a lost cause. I've decided to just send it to Motorola since I'm still within warranty.
However, my Xoom (3G) was purchased in Hong Kong, and I brought it back to Canada.
Today I called Motorola North America customer service. They told me that I'll have to contact Hong Kong customer service because I bought it there. I'll have to ship it to Hong Kong to get it fixed. They said that my Xoom can't be flashed anywhere else but Hong Kong or the device wouldn't function properly.
I told them that I understand Canada doesn't even sell Xoom 3G, so I can't get it fixed in Canada, but the US does. It's the same hardware, so Motorola in the US should be able to fix it. They still told me that it wouldn't work. That's the most ridiculous thing I've ever heard.
Do you guys think there's a valid reason for what they're proposing? Or should I call them again and demand that my Xoom gets fixed in the US?
Thanks, I really appreciate this community's help!
05-23-2012 02:04 PM
I purchased a Xoom through ebay in the US. My Xoom is also fried. When I check the warranty online it says it is ok. As soon as I tell them I am from Canada the warranty is no good. Don't know what to do now.
basically its the out of the states address. moto wont ship out of the USA.
there are ways around that, ship it from a usa location, there are also companies that will allow you to create an account (similiar to a po box, but with a street address), and ship/recieve through them. just google it