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Corner of screen broke and 4G upgrade, what to do?

This is a discussion on Corner of screen broke and 4G upgrade, what to do? within the Motorola Xoom General Discussion forums, part of the Motorola Xoom Forum category; Originally Posted by bsnyde youre gonna be even more pissed when vzw tells you the insurance wasnt supposed to be sold on the xoom and ...

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Thread: Corner of screen broke and 4G upgrade, what to do?

  1. #11
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    Quote Originally Posted by bsnyde View Post
    youre gonna be even more pissed when vzw tells you the insurance wasnt supposed to be sold on the xoom and its invalid....sorry your cracked screen is permanent and there wont be any replacements
    not true. the insurance should cover it. what vzw cancelled was the extended manufaturers warranty. I have a feeling you will need to get it replaced then send it for the 4g. I think I would ask vzw though and see what they say
    Xoom 4G/ Verizon
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  3. #12
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    Ohhhh so thats what that letter was...I called to get info on the letter I received and the lady told me the TEC shouldnt have been sold and refunded my premium for 8 months worth. I was thinking that was insurance in general not just the TEC. Well than insurance claim awayyyy

  4. #13
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    User created damage is usually never covered under normal manufacturer warranties.

    You can get it fixed via Moto, but it will cost you the "out of warranty repair option" fee

    A device that has physical damage can be sent to Motorola's National Service Center for evaluation.
    • If the device is repairable it will be fixed for a fee per Motorola's Out of Warranty Repair Option, customer is responsible for the cost of the Out of Warranty Repair.
    Last edited by rive; 10-13-2011 at 09:02 AM.


 
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