motorola tech repair

[rosystreasures]

Those of you who have dealt with the tech repair dept., what was your experience like?

Were they able to fix the issue, or did you receive a refurb in return?

Is the turn around time truly 3-5 business days from the date they receive the tablet?

Any info would be helpful and appreciated!

Thank you kindly,
Rosy

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[me.]

hi there,

yes from my experience motorola tech repair was much much better that support on motorola forums
and since UK was forgotten by motorola with all updates and etc I believe the repair should be also good in US
in my case they replaced board due to self-reboots and everything took exactly 7 days...courier collection+repair+receiving tablet back :

[rive]

3 -5 days for repair, or upgrade on 4g? there are no more upgrades, as for repair i imagine it depends on the issue, you may get a refurb

[CynicX]

I had a great experience with Motorola tech with the LTE upgrade.

[rexster314]

I unknowingly purchased a non-US Xoom from a vendor in NYC. When the vendor at first did not want to admit that it was non-US, I contacted MOTO and after a nice chat with the rep and me telling her that it wouldn't update to HC3.2, I received a Fedex box the next afternoon, sent it off and within 5 business days had my Xoom back updated to the US version of 3.2. Couldn't have been any easier.