Wonky Xoom

[papacool]

I'm new to tablets . . a laptop person. However I bought an almost new Xoom from eBay. I bought it to use while I'm having treatment for cancer . . easier to handle. Everything was going great until I got a message that new updates were available. Now the problems. After I started to download and activate the updates, my Xoom switched off . . then on came the 'throbbing' M inside a circle.
That was it. Wouldn't switch off . . nothing. Having GOOGLED it I found the answer to rebooting. Power and UP volume. Off it went, then switched on again. I have repeated this countless times since the problem showed up.
I have managed to access the Android reset screen . . nothing happened.
Can anybody, anwhere give me an answer to this?

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[twowheelz]

I'm new to tablets . . a laptop person. However I bought an almost new Xoom from eBay. I bought it to use while I'm having treatment for cancer . . easier to handle. Everything was going great until I got a message that new updates were available. Now the problems. After I started to download and activate the updates, my Xoom switched off . . then on came the 'throbbing' M inside a circle.
That was it. Wouldn't switch off . . nothing. Having GOOGLED it I found the answer to rebooting. Power and UP volume. Off it went, then switched on again. I have repeated this countless times since the problem showed up.
I have managed to access the Android reset screen . . nothing happened.
Can anybody, anwhere give me an answer to this?

Welcome to the forum. We'll see if we can help. Have you tried just letting it set there for a few and see if it starts?

[Castorshells]

What did you try and do at the recovery screen?

[papacool]

Welcome to the forum. We'll see if we can help. Have you tried just letting it set there for a few and see if it starts?

I've let it sit 'doing nothing', except seeing the trobbing 'M' for 28 hours . . nothing has happened. I had to keep it on charge. From this time I tried to push the Power/Volume up buttons then Volume down to try and get into the Android Reset. . . . still nothing

[papacool]

What did you try and do at the recovery screen?

I tried to factory RESET the tablet . . thats all. So far it's done not a thing

[papacool]

I tried to factory RESET the tablet . . thats all. So far it's done not a thing

Is there anyway I can connect this via the mini USB to my laptop and dowload any files to restore things? . . if so, where do I find the files?

[soulstlr]

just so we understand... was this the procedure that you followed for "factory reset"?

1. Start with the Xoom off, then press Power to turn it on.

2. When the Motorola logo appears, press and hold the Volume Down button until you see text appear in the upper-left corner of the screen.

3. Press Volume Up. The Android logo should appear with a yellow triangle.

4. Press and hold the Power button, then press Volume Up.

5. Press the Volume down key to highlight wipe data/factory reset.

6. Press Power to make the selection.

7. Press the Volume Down key to highlight Yes —delete all user data.

8. Press Power.

9. Select reboot system now then press the Power button.

[papacool]

just so we understand... was this the procedure that you followed for "factory reset"?

1. Start with the Xoom off, then press Power to turn it on.

2. When the Motorola logo appears, press and hold the Volume Down button until you see text appear in the upper-left corner of the screen.

3. Press Volume Up. The Android logo should appear with a yellow triangle.

4. Press and hold the Power button, then press Volume Up.

5. Press the Volume down key to highlight wipe data/factory reset.

6. Press Power to make the selection.

7. Press the Volume Down key to highlight Yes —delete all user data.

8. Press Power.

9. Select reboot system now then press the Power button.

Just like that EXCEPT . . I can't go through this from OFF. My Xoom won't power off. So I have to do the Power and Volume Up to restart it, then followed through with the same steps you've listed.
Result?? Same old . . same old .. Throbbing 'M' nothing else!
I've even let the battery drain, put on charge and immediately it goes into the same screen whilst it's charging.

[soulstlr]

wow!
i am at a loss... you did not mention that the device would not shut off... that might change the dynamics here.
the fact that it immediately migrates to the "M" screen and it will not shut off could indicate that the power buttons are stuck in the on position (thinking out loud now). we, here, have all read about malfunctioning power buttons.
when you depress the power switch does it feel as if it actually engages?
also, the volume rocker is less than stellar in design. for such a robust device, the designers seem to have gone on break during these two design features.
hopefully, one of our "rescue" persons will be along soon....
i will keep investigating.
any further info is always helpful...
keep the faith brother, on all fronts!

[LaKraven]

What you have is called a "Soft Brick". It's annoying, but not so hard to fix.

If it's a WiFi-only Xoom, you should just GEDify it. Here's my step-by-step guide on doing this. It'll fix it because you'll be flashing the stock US GED firmware onto it, meaning any "corrupt" firmware will be removed and replaced with nice, clean, working firmware