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Cant access e-mail account from my Xoom

This is a discussion on Cant access e-mail account from my Xoom within the Motorola Xoom General Discussion forums, part of the Motorola Xoom Forum category; Hi all, Ok so i use my Xoom to receive work e-mail up until 27 September this was working fine and now it does not ...

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  1. #1
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    Cant access e-mail account from my Xoom

    Hi all,
    Ok so i use my Xoom to receive work e-mail up until 27 September this was working fine and now it does not work, i still receive gmail & hotmail.

    So my work e-mail is done via Microsoft exchange, no matter what i put in for the server it cannot open the connection. Any help would be appreciated. no idea if it matters but im in the UK.

    Many thanks in advance

    bingosbro

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  3. #2
    Developer

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    Did you do anything on 27th September to change things? What you can try is a series of steps:

    1. Reboot the device by holding down the power and volume up button until it resets.
    2. If that does not work, go to Settings->Apps, scroll across to "ALL" and then find the email program and clear the cache, then the data, then force close, restart your Xoom. Next time you open the email, you should be prompted for your details again.
    3. If step 2 does not work, report back here, and someone will help you to clear your caches and if necessary do a factory data reset. This is a drastic solution though.

    Also, if you get to step 3, please let us know whether or not you are rooted.


 

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