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Verizon Customer Retention Department

This is a discussion on Verizon Customer Retention Department within the Motorola Xoom General Discussion forums, part of the Motorola Xoom Forum category; Whenever I have any issue with Verizon, I get mad and ask to speak to the the customer retention department. This is a real department ...

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Thread: Verizon Customer Retention Department

  1. #1
    Xoom Operative
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    Verizon Customer Retention Department

    Whenever I have any issue with Verizon, I get mad and ask to speak to the the customer retention department. This is a real department and they will work with you if you threaten to jump to AT&T. Worked for me on many occasions when the rep would just not give me my way.

    I always get my way!

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  3. #2
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    Never had the need to escalate a call in my 6 years with VZW, nice to know it's doable if the need arises

  4. #3
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    Quote Originally Posted by jdxoom View Post
    Whenever I have any issue with Verizon, I get mad and ask to speak to the the customer retention department. This is a real department and they will work with you if you threaten to jump to AT&T. Worked for me on many occasions when the rep would just not give me my way.

    I always get my way!

    Of course. Why wouldn't you?

  5. #4
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    Far better than t mobile (voted best customer service 2010).
    I have verizo fios and they are not good either

  6. #5
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    I posted this becasue I read some posts where people were being charged activation fees and had other issues. The customer retention department seems to have much more authority to do things then the regular reps.

  7. #6
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    With a profit margin of $50-60 per customer, there is some leeway in what you can get and get it all the while thinking you got over on the company.

  8. #7
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    Quote Originally Posted by jjeez View Post
    Far better than t mobile (voted best customer service 2010).
    I have verizo fios and they are not good either
    I'm a Verizon FIOS tech and hopefully you are talking about our customer support center and NOT us field techs. I take great pride in the quality of my installs and my service. I take the extra time to explain things to customers until they feel comfortable with our equipment and the services we provide.This is especially critical down here in Florida where we have mostly elderly customers.
    kris and jrmdroid like this.

  9. #8
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    i tried to register my Xoom. I was told I would get a text message with my password. After I explained to customer service that you can't get the text message on a Xoom I was told I needed vz access manager. When i told them that was not an option they decided the only to register a Xoom was to mail me a password. That took almost two weeks. Not impressed. I own a software company. They should have their act together by now.

  10. #9
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    Quote Originally Posted by jdxoom View Post
    i tried to register my Xoom. I was told I would get a text message with my password. After I explained to customer service that you can't get the text message on a Xoom I was told I needed vz access manager. When i told them that was not an option they decided the only to register a Xoom was to mail me a password. That took almost two weeks. Not impressed. I own a software company. They should have their act together by now.
    Thats good to know! I was thinking about data service with vz but if they work that way I will just use WYFI on my new xoom instead of 3G!. I am NOT waiting for two weeks for service!
    The opinions above are solely those of a 12 year old hacker who has broken into my account, and not those of my employer or any other organization.

  11. #10
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    This is one of those times that it's actually kind of nice not having options. I live in Japan, ergo I don't have to (can't) deal with Verizon.


 
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