Lack of Customer Service in the UK
I've been having real trouble with Customer Service since I sent back my dead xoom on the 26th April. It got lost in the system only turning up on the 3rd May then no communication until 11th stating water damage so outwith warranty!!. As it's never ever been splashed or in contact with liquid this came as a bit of a shock to me. Also as the website stated that xoom has special protective properties both internal and external for this very occasion. Lack of communication is also been a royal pain and whilst they do reply within a day or so they basically just repeat your message with no added input. I love my xoom and until it died never let me down but I'm concerned over this water damage con as same thing happened to me over my IPHONE which once I complained loud enough suddenly was repaired under warranty. Again never a splash of water touched my IPHONE as in protective cover at all times. Any one else had issues with supposed water damage ???
I've now been advised xoom is total right off and the repair shop, SBE, want me to send them £40 even though it was Motorola who organised the pick up of my xoom. I never agreed to any form of payment . So disappointed with Motorola so far, I've been dealing with an India contact centre I think which in itself is not an issue but the quality and speed of service is.
anyone had issues with SBE ? would appreciate any suggestions
05-12-2012 03:31 PM