Attempted ICS Update: Stuck in "Starting Fastboot Protocol Support."

[AndyPointO]

Hey folks, recently picked up a Xoom, and I'm loving it. Got it refurbished off eBay, and everything's been running fine until today.

Noticed today that it was running 3.2.1 (Build HTK57D), and attempted an ICS upgrade using the procedure found here:
Update the Wi-Fi Motorola Xoom tablet with ICS 4.0.4 Firmware

Here's how it all went down:

-Loaded the zip file onto the Xoom via cable
-Disconnected cable
-Turned off Xoom
-Turned on, held in the VolDown key when the "M" screen came up
-STUCK in "Starting Fastboot Protocol Support."
-Did some hunting online, was able to power down with VolUp + Screen button
-Wiped the entire device to factory settings.
-Powered down, Powered up, attempted the VolDown trick.
-Same problem persisted: stuck on the Fastboot screen.
-Able to shut down and operate the tablet normally, as if I never messed with it (minus deleting all my apps).

Now, I'm completely new to all things android. Bought the Rezound as well to fully immerse myself, and I love it. From a technical standpoint though, I have no idea what's going on behind the scenes but I'm willing to learn. For the time being, though... I'm lost.

Thanks so much for any input anyone can provide.

Regards,
Andrew

[Ads]

[Astrix]

Welcome to the forum

Seem you stuck at "Starting Fastboot Protocol Support."
- Reboot your device by holding Volume Up + Power.
- Then 3 seconds after you see the "Motorola logo", hit Volume Down
- Navigate to Android Recovery and clear cache and factory reset
- And reboot your Xoom

If still fail, you need to flash back to stock. Check this lick at Post#3

[HOW] Rookie Rooting, Flashing And UnRooting Under One Roof

Hope it help and let us know how it go

[ggrant3876]

Hey folks, recently picked up a Xoom, and I'm loving it. Got it refurbished off eBay, and everything's been running fine until today.

Noticed today that it was running 3.2.1 (Build HTK57D), and attempted an ICS upgrade using the procedure found here:
Update the Wi-Fi Motorola Xoom tablet with ICS 4.0.4 Firmware

Here's how it all went down:

-Loaded the zip file onto the Xoom via cable
-Disconnected cable
-Turned off Xoom
-Turned on, held in the VolDown key when the "M" screen came up
-STUCK in "Starting Fastboot Protocol Support."
-Did some hunting online, was able to power down with VolUp + Screen button
-Wiped the entire device to factory settings.
-Powered down, Powered up, attempted the VolDown trick.
-Same problem persisted: stuck on the Fastboot screen.
-Able to shut down and operate the tablet normally, as if I never messed with it (minus deleting all my apps).

Now, I'm completely new to all things android. Bought the Rezound as well to fully immerse myself, and I love it. From a technical standpoint though, I have no idea what's going on behind the scenes but I'm willing to learn. For the time being, though... I'm lost.

Thanks so much for any input anyone can provide.

Regards,
Andrew

Welcome to the forum. Glad you decided to join us. Any progress yet?

[GJKXOOM]

I'm having the same issues, returned to stock and as it was updating to the next version of Honeycomb it lock ed up on the Red M, i can get to Android recovery but it stops saying "reading ODM fuse 1


help

[ggrant3876]

I'm having the same issues, returned to stock and as it was updating to the next version of Honeycomb it lock ed up on the Red M, i can get to Android recovery but it stops saying "reading ODM fuse 1


help

Have made sure it was fully charged and tried a soft reboot yet?

[AndyPointO]

Wow, thanks for all the support everyone. I gave that guide a shot... downloaded all the tools and files and such. Connected the Xoom, did the first flashboot command, and got an error in cmd, saying that writing "boot" failed.

The Xoom reads, in red type: "Device still locked. Device must be unlocked first. Failed to process command error (0x8)".

I deduced that I can unlock it with "flashboot oem unlock," and the big scary agreement about warranty came up. I'm fine with voiding all that (it was refurbished anyways), I just want to get ICS up and running.


Again, your help and patience is greatly appreciated. Any advice on where to go from here would be fantastic. I'm figuring I could unlock it, proceed with the Post #3 instructions to getting back to stock, and try from there. Sound reasonable?

Best regards,
Andrew O

[Astrix]

Yes..
- go to post#3 to ensure your Xoom could get to home screen.
- Then go post#2 flash custom ICS

Hope it help and keep us posted.

[AndyPointO]

We're all set! I got another whole error when I toyed around, but ultimately unlocked it, went back to stock, and was able to get the official ICS update.

Thanks for all the help everyone, you're awesome.

Take care!

-AndrewO

[kirankumar.g]

My xoom is responding to fastboot commands.

In case of Linux, use sudo fastboot oem unlock.

Or use a live CD, as it has root permissions enabled always.

[ggrant3876]

My xoom is responding to fastboot commands.

In case of Linux, use sudo fastboot oem unlock.

Or use a live CD, as it has root permissions enabled always.

Welcome to the forum. Glad you decided to join us.