Stopped at the red Motorola Circle

[vatnsdal]

No doubt somewhere in the 45 pages of the Help forum is a simple answer to my problem but I can't find it. I was working with my tablet and my Windows 7 computer about to transfer some ebooks to the tablet when the tablet link disappeared from the Windows explorer list. I disconected the tablet from the computer and rebooted both. The tablet booted to the red and white Motorola emblem and froze. I disconnected the tablet and tried to turn it off without any luck. I held down the Volume Up button and pressed the tablet power button . The screen went blank for one or two seconds and returned to the Motorola symbol with "Dual Core technology" below it. I tried this reboot several times with the same results. One other thing that might be considered is that I recently converted my Canadian 3.0 Xoom to the U.S. 3.2 Xoom. That conversion seems to have been working well however. Any magical solution I could try. Thanks for any help you can give me.

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[NewAge]

Do you have a backup? Its the most important thing.

If not, reboot the device again and 5 seconds after red m shows up hold volume down until entering android recovery shows up top left. Then tap power button to enter. Select wipe data/factory reset and reboot.

[vatnsdal]

Thank you for your prompt response! Unfortunatly this seems to be a tougher nut to crack then I thought. I've tried the reboot and Volume Down thing several times. The Android recovery item comes up but the power button tap doesn't select it and it takes a Volume Up push to select it. This brings up a green droid with grears turning inside it. This changes to a yellow droid with a triangle and exclamation mark inside it which stays for a long time and then the screen brings up the red and white Motorola dot for ever. If I do a Volume Up/Power button push while the green?/yellow? droid is on, the system recovery menu pops up. I have tried "reboot system now", "apply update from USB", "wipe data /factory reset", and even the "wipe cache partition" selections on the menu. "wipe data/factory reset" works away for a while with the messages "wiping data ..." and "formatting /data" and then returns to the menu with the "reboot system now" selection highlighted. When I do that I end up back at the red and white Motorola symbol. There are several yellow report lines below the system recovery list all beginning with E: . Most of them are kind of alarming like "E: failed to mount /cache (No such file or directory)" and "E: Can't mount /cache/recovery/last_log". What do you think I should try next? Again, thanks for any help you can give me. Gary Vatnsdal

[NewAge]

Yes I apologize, its volume up to make selection to enter recovery. I have a different recovery so I'm a bit rusty. The option "wipe date/factory reset"didn't work? It gave you those errors I imagine?

If you do this: Setting up ADB on Windows 7 64 bit (and other Windows platforms), unless you already have adb set up, which it looks like you already did.

Then this: [How To] Return To Stock (3G/4G HR166)

You should be good. Let us know

Edit: Don't relock, just upgrade to 3.2 the same way you did previously.

[vatnsdal]

Hi again NewAge. I should have told you that I have a Xoom WiFi tablet. I recently converted it from a Canadian 3.0 to a U.S. 3.2 so I have all the files on my computer. But the problem is I can't turn off the Xoom!! If I do a Volume Up/Power Button the screen will blank for about 2 seconds and then return to the red Motorola dot. ...Wait, Instant update!!!! One of the things I ran across while pushing buttons on my Xoom was the warning screen about unlocking your Xoom. But the thing is I HAD unlocked it when I upgraded!! I decided to pretend that I hadn't unlocked it and ignored the fact I couldn't turn it off (one of the steps to upgrading) and ran through all the steps of flashing a new Android version Everything seemed to be going quite well. U.S. version 3.01 loaded and the main screen came up. Xoom started to download my Apps and a window asking if I wanted to upgrade to 3.1 came up. I wasn't watching too closely but caught the tail end of a message saying "recovery mode". The little green droid came on the screen and a "busy" line filled up...... and the back to the frozen red dot!!! Do you think it might be an App that is causing this problem?

[vatnsdal]

So, I've been away for awhile - out of touch with the Internet and even TV if you can imagine. Anyway, to end this thread I will tell you that before I left I tried to install the U.S. version on my machine two more times and both times the tablet froze at the red dot when it started to download 3.2. So, I downloaded the Canadian version of the opperating system (3.01), installed it, and locked my tablet down. It worked fine (while I was out of touch) and when I returned, 3.1, Canada style, was waiting out on the Internet to be installed and so far all is well. It's been quite and adventure.

[NewAge]

Good to hear!