Green Android lying down and a red triangle with an exclamation point inside it

[mrbmurrell]

Hello, I would like to know why when I try a soft rest orfactory reset; I always seem to get a green android lying down and a redtriangle with an exclamation point inside it. I also notice that at any giventime my Xoom will shut down and restart on its own. When it comes back up, italways has the same updates downloading. With the exception of today, I see theupdate for Jelly Bean 4.1.2 and when I try to install it, it doesn't take. Ihave the Xoom Wi-Fi model, updated to Jelly Bean 4.1.1, and is unrooted. Anysuggestion short of sending it back to Motorola would be helpful. Thanx.

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[johnny cizzle]

Welcome to the forum. I am going to move this to a help section so it will get more attention.

[ggrant3876]

Hello, I would like to know why when I try a soft rest orfactory reset; I always seem to get a green android lying down and a redtriangle with an exclamation point inside it. I also notice that at any giventime my Xoom will shut down and restart on its own. When it comes back up, italways has the same updates downloading. With the exception of today, I see theupdate for Jelly Bean 4.1.2 and when I try to install it, it doesn't take. Ihave the Xoom Wi-Fi model, updated to Jelly Bean 4.1.1, and is unrooted. Anysuggestion short of sending it back to Motorola would be helpful. Thanx.

Welcome to the forum. Glad you decided to join us. I'd try clearing your cache partition, you can get to the android recovery with your buttons.
1. Turn tablet off. You may need to use two hands in this process to press and hold buttons properly.


2. Turn on the tablet with power button, wait a full 2 seconds from the time the tablet starts showing the red Motorola logo, then press and hold the down Volume key. (you should not hold down the power button after it turns on and logo appears)


3. "Android Recovery" will appear on top of screen if timing is done correctly. Release volume button. (if you continue to press volume down at that message, the message will cycle through "RSD, Fastboot, and back to Android Recovery. Make sure message states Android Recovery before you go to next step). If stuck at a RSD protocol or Fast boot screen, reboot the tablet by holding power button then pressing the volume up).


4. While screen states "Android Recovery", Press volume up button, the screen will say "Entering Android recovery mode" and a few seconds later an Android robot graphic will appear alone on the screen. Release buttons.


5. Hold down power button and then press the volume up key together to see the Android Recovery screen menu selections.


6. Use the volume buttons to move up and down through selection in this menu.


7. Using the volume down button, scroll down to “Wipe data/factory reset”


8. Tap Power hard key to select option.


9. Scroll down to select “Yes, delete all user data”.


10. Tap the power button to select. Wiping and formatting data will take a few minutes.


11. You will return back to the Android recovery screen menu.


12. Tap the Power button to "Reboot system now" which will power-cycle tablet and eventually power back on to the Initial Set-up / Welcome screen present when you first turned on your tablet.
As you're going through the options don't do the factory data reset, look for wipe cache partition then follow the instructions to reboot.

[mrbmurrell]

Hi ggrant, at step 4 the android robotic graphic is the one that I described in my original post. And at step 5 after I hold down power button and then press the volume up key together, no menu appears, it just powers up.

[ggrant3876]

Hi ggrant, at step 4 the android robotic graphic is the one that I described in my original post. And at step 5 after I hold down power button and then press the volume up key together, no menu appears, it just powers up.

In step 4 did you press volume up to enter android recovery before pressing power and volume up?

[mrbmurrell]

Yes. After doing so, it showed the words, "Entering Android Recovery Mode" and on next line it showed the words, "Reading ODM fuse: 1". Then a black screen with the green android lying on its back with a red triangle with an exclamation mark in its open front panel. When I press the volume up and power button, I get no menu, it powers up. If I don't press them, some time goes by and it powers up just the same. Its been this way since September 30th.

[johnnyxoom]

I have this same problem, were you ever able to get this resolved?

[sunildjoshi]

I have the same problem, is it resolved ? Got on call with tech support but did not help.
Factory reset is not working either. Xoom is not able to reboot completely and goes in to same loop after red motorola logo

[ggrant3876]

I have the same problem, is it resolved ? Got on call with tech support but did not help.
Factory reset is not working either. Xoom is not able to reboot completely and goes in to same loop after red motorola logo

Welcome to the forum. Glad you decided to join us. There are some Xooms that have this issue that just have to be sent back in to get it fixed.

[alexandre.cgd]

I'm also with this problem! = (I'm with Stock 4.1.2